Shipping and Delivery
YURI UNIVERSE SDN BHD will make every effort to deliver your orders within 1-3 days time after customer purchase. However, delivery times are estimates, and we are not responsible for any delays caused by third-party couriers or unforeseen circumstances.

Shipping Fees: Shipping charges may apply and will be clearly indicated during the checkout process.
Risk of Loss: Risk of loss or damage to the products passes to you upon delivery of the items to the shipping carrier.
Returns and Refunds
We aim for your complete satisfaction with every purchase. If you are not satisfied with a product, you may return it under the following conditions:

Return Policy: You must return the item within 14 days of receipt in its original, unused condition with all packaging and accessories. Certain items, such as perishable goods or custom-made products, may not be eligible for returns.
Refunds: Upon receipt of the returned item and after inspection, we will issue a refund to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges: If you wish to exchange an item, please contact our customer service team to arrange for a replacement.